Internet access issues

Verify that the following four conditions are met:

1. Your terminal picks up the network signal. This condition will not be met if:

• You may be in an uncovered area. Consult the list of localities covered here.
• You are in a building and obstacles obstruct the signal.
• You are in the limit of coverage of two sites with different technologies (3G vs 4G for example).
• The site you are on is experiencing technical problems.

2. Your device is compatible with 3G or 4G technology, and the mobile data service is enabled

Did you know that? A 2G or 3G compatible terminal will not be able to access internet services on a 4G network for example. In this case it is necessary to configure the terminal to use the available technology from the settings menu.

3. Les paramètres internet sont configurés et valides:

• APN: Orange
• Login:Orange
• Password: Orange

Did you know that? You can configure your terminal automatically by sending "Orange" via SMS to 932.

4. You have a valid internet plan or credit in your main account. We recommend that you always purchase an internet package to access the internet. The access code for the purchase of an internet package is # 145 #.