Understand your bill

Understand your bill

Understand the elements of your invoice.

The first page of your invoice contains details of various items that constitute the amount you must pay to Orange.

 

  1. The previous balance: It is the state of your customer account at the indicated period, it is the remainder to be paid of the previous invoices (if unpaid).
  2. Payments received from XXX to XXX: These are receipts / payments recorded in your account during the defined period.
  3. Invoice TTC XXXX: This is the amount of your consumption of the current month.
  4. Amount to be paid (FCFA TTC): This is the amount you have to pay to Orange on behalf of the current month. This amount is calculated as follows: (Balance prior to XXX - Payment received from XXX to XXX + Invoice TTC XXXX).
  5. Deadline for payment: This is the date on which you could be suspended for non-payment.
  6. Orange Packages: These are the voice packages and pass packages you are requesting for the month as well as the phone on leasing.
  7. Communications: These are the communications of the previous month.
  8. Discount over previous period: This refers to the discount over the consumption period, that is, the previous month.
  9. Total excluding tax: This is the amount on which the taxes will be calculated. It is obtained on the basis of the calculation (Orange packages  + Communications - Discounts on previous period).
  10. Excise tax: It is calculated on the basis of the total excluding tax.
  11. VAT: It is calculated on the basis of the total excluding tax.
  12. Total TTC: This is the sum of the total excluding tax + excise tax + VAT. It is this amount which is at the level of invoice TTC in the period XXX.